If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
1. How do I create an account on The Books Yard?
Creating an account is simple. Click on the "Account" or "Sign Up" button in the top right corner of our website. Follow the prompts to enter your details and set up your account.
2. Do I need an account to place an order?
While you can browse our selection without an account, we recommend creating one for a more convenient shopping experience. Having an account allows you to track your orders, save your shipping information, and receive personalized recommendations.
3. How do I reset my password if I forget it?
If you forget your password, click on the "Forgot Your Password?" link on the login page. Follow the instructions to reset your password. You'll receive an email with a link to create a new one.
4. Can I change the email address associated with my account?
Yes, you can update your email address in the account settings. Log in to your account, go to the settings section, and make the necessary changes.
5. What should I do if I encounter issues with my account or orders?
If you experience any difficulties with your account or orders, please contact our customer support team through the "Contact Us" page. We'll be happy to assist you in resolving any issues.
6. What are the benefits of having a registered account on The Books Yard?
Registered users enjoy benefits such as order tracking, faster checkout, and access to exclusive promotions and recommendations tailored to their reading preferences.
1. What payment methods does The Books Yard accept?
We offer multiple payment methods for your convenience. You can pay for your orders using:
- Credit/Debit Cards
- Bank Transfer (with discounts for online transactions)
- Cash on Delivery (COD)
2. How does the bank transfer payment option work?
If you choose the bank transfer option, you'll receive our bank details at checkout. After placing your order, make the payment through your preferred bank or online banking portal. Once we receive confirmation of your payment, we'll process your order.
3. Are there any discounts for online transactions using bank transfer?
Yes, we offer exclusive discounts for orders paid through bank transfers. You'll see the discounted price during the checkout process.
4. Can I change my payment method after placing an order?
Unfortunately, you cannot change the payment method after an order is placed. If you encounter any issues or need assistance, please contact our customer support team.
5. What is Cash on Delivery (COD)?
Cash on Delivery allows you to pay for your order with cash when it's delivered to your doorstep. You'll hand the payment to our courier partner upon receiving your books.
6. Is there an additional fee for Cash on Delivery (COD) orders?
Yes, there is a nominal COD fee added to your order to cover handling and processing costs associated with cash payments.
7. Do I need to provide any advance payment for COD orders?
No, with COD orders, you'll pay the full amount in cash to our courier partner when your order is delivered. There's no need for advance payment.
8. What should I do if I encounter issues with payments or billing?
If you experience any payment-related issues or have questions about your billing, please reach out to our customer support team through the "Contact Us" page. We'll be happy to assist you.
Order & Returns
1. How long will it take to receive my order from The Books Yard?
We are committed to swift deliveries. Orders within Sialkot are typically delivered within 24 hours, while orders to other cities in Pakistan are delivered within 48 hours. Please note that delivery times may vary based on factors such as order volume and location.
2. Can I track the status of my order?
Yes, you can track the status of your order by logging into your account and accessing the "Order History" section. You will also receive email updates regarding your order's progress, including tracking information when applicable. or you can visit the tcs website to get the details.
3. What should I do if my order is delayed beyond the estimated delivery time?
While we strive to meet our delivery commitments, occasional delays may occur due to unforeseen circumstances. If your order is delayed, please contact our customer support team, and we will promptly investigate the issue and provide an update.
4. Can I cancel or modify my order after it has been placed?
Unfortunately, once an order has been placed, you cannot cancel or modify it through the website. If you need to make changes or cancel an order, please contact our customer support team as soon as possible for assistance.
5. What is The Books Yard's return policy?
We have a hassle-free return policy. If you are not satisfied with your purchase for any reason, you can initiate a return within 7 days from the date of delivery. Please review our Returns and Refunds Policy for detailed instructions.
6. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team through the "Contact Us" page. Our team will guide you through the process and provide you with the necessary instructions
7. Is there a return shipping fee?
In most cases, return shipping fees are the responsibility of the customer unless the return is due to an error on our part, such as sending the wrong book or a damaged item. Please refer to our Returns and Refunds Policy for more information.
8. What should I do if I receive a damaged or incorrect item in my order?
If you receive a damaged or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or refund, and you may not need to return the damaged or incorrect item, depending on the situation.